We at Crystal Purse Shop are committed to offer our customers the most trendy, innovative, stylish and flawless products. We never compromise on quality or give false commitments, and follow a clear policy because we value our customers and want you to know everything before you buy. We have streamlined our policy and hope to seek your cooperation for abiding these clauses.
We accept returns on all items, no quibble and always make this process as easy and hassle free as possible. We offer a 7 day return policy from the purchase date. This applies to faulty products, unopened and unused products that are in their original packaging.
Items should wherever possible be returned in their original packaging with any enclosed documentation. Please contact us before returning the item in any case to obtain a return shipping address.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged. The customer is responsible for getting the product back to us at their expense and we suggest that you pack it carefully and return the purchase back to us by means that are safe and can be traced if the parcel goes missing.
As soon as your return has been processed by our warehouse, we'll email you to let you know.
We accept returns for Merchandize credit or Exchange for another design of the same value only from our store.
International returns please note: If you are returning anything to us from outside the US you must complete a customs declaration correctly indicating that the package contains 'returned goods'
Before shipment of your product, our quality control department inspects the product on varied quality standards to ascertain that the product is exactly the same as ordered from our website. If the product is somehow damaged during the shipment, only then will we get you a replacement shipped with expedited shipping at our expense. If your product is damaged, please mail us at sales[at]crystalpurseshop.com, specifying the extent of damage.